Your order will usually dispatch on the order if placed before 2:00pm if the item is in stock. Delivery times will vary on your State and availability of the courier services within that region.
How long does it take for me to receive my order?
What is your return and exchange policy?
If any of our items are faulty or are not what you ordered we will work with you to swiftly replace your item or refund if we cannot remedy the situation within 30 days of the order.
How do I change my shipping address?
Best to send us an email at info@smartmotionbikes.com.au or call us direct on 07 5522 1847
How do I track the status of my order?
Just login to your account and browse to ‘My Orders’.
How do I receive customer support?
Best to send us an email at info@smartmotionbikes.com.au or call us direct on 07 5522 1847
What do I do if I entered an incorrect shipping address?
Best to send us an email at info@smartmotionbikes.com.au or call us direct on 07 5522 1847
Do you ship to my country?
We currently only ship within Australia.
Will my items come in one package?
Usually unless you have ordered a bike and accessories, in this case you may receive multiple packages.